Unfortunately, second-rate commercial HVAC service companies are pervasive in the industry. Nearly 20 percent of HVAC repair companies across the country fail every year, with 70 percent shuttering within their first year of operations. Operational history matters, and a business that’s been operating for decades is likely offering a level of quality workmanship and customer service their short-lived competitors fail to deliver.

Company longevity matters for a few reasons:

• It’s easier to trust the quality of work delivered by experts who have been in the business for a long time.
• If something goes wrong with your repair, maintenance or new system installation, you want to know the company that gave you a guarantee six months ago will be around to fulfill the promises they made.
• It can give you peace of mind knowing your service provider is a long-standing member of the community that cares about local businesses and has a reputation to protect.

Good commercial HVAC service companies that stand the test of time with ample certifications and stellar professionalism are hard to come by, which is why many Arlington business owners depend on Tom’s Commercial for their commercial HVAC servicing needs.

When you hire Tom’s Commercial, a company that has been installing and maintaining commercial HVAC systems in the Arlington area for more than 60 years, you’re hiring trained and experienced technicians with a long-standing reputation in the community for providing exceptional service. We got here by always putting the customers’ needs and preferences first.

Signs You Need to Switch HVAC Service Providers

Short-Lived Results

If issues reappear shortly after a maintenance visit or continue to worsen and grow more expensive over time, it may be a sign that your HVAC unit isn’t being properly maintained. Common issues include an increased presence of dust or a general decline in indoor air quality, inconsistent temperature output and skyrocketing utility bill costs. While this can also indicate that the unit is old and needs to be replaced, a qualified HVAC technician likely should have been able to inform you of imminent system problems during a routine inspection before the system had the chance to break down.

Ill-Prepared Visits

Inexperienced HVAC technicians tend to prolong visits by forgetting essential equipment, constantly leaving to pick up parts and delaying the actual service or repair. Qualified technicians have the expertise to know what tools and equipment they need to get the job done right on the first visit or with a single trip to the parts warehouse.

Always Replacements, Never Repairs

Despite a company saying they specialize in both HVAC repairs and replacements, many shoddy HVAC service providers will push business owners to replace parts or entire units just to pad their bottom lines.

Older units will need to be replaced sooner or later, but if your technician is telling you to replace a system without giving you a clear explanation for why that is preferable to a more affordable repair, it’s not the unit that needs replacing.

A good HVAC service provider doesn’t need to lie to stay in business. At Tom’s Commercial, we pride ourselves on our integrity and being upfront with our customers. If a commercial air conditioner can be repaired, we’ll work diligently to restore it. If replacement is unavoidable, we’ll install a new system quickly to minimize interruptions to your business.

Amateur Service

Professionalism isn’t a bonus – it’s a necessity. As a business owner, your time and investment warrant respect that a good HVAC service provider will honor. Amateur HVAC technicians are quick to forget this and may be inattentive to customer needs, provide poor communication and only offer a rigid set of one-size-fits-all solutions to address unique issues.

Poor Communication

A lack of transparency or clear expectations is a big hint that someone is an amateur. Watch out for commercial HVAC service companies that neglect to establish a definitive service timeline for maintenance or refuse to give you a clear estimate until the service is finished.

If you’re never sure what to expect next, something’s wrong. Moreover, if they don’t clearly disclose their certifications, licenses or business information, they’re likely not producing results they’re proud of. At Tom’s Commercial, we pride ourselves on 100 percent customer satisfaction and will go above and beyond to meet your business’s HVAC needs.

Arlington Businesses Have Trusted Our Experts to Maintain Their HVAC Units Since 1960

At Tom’s Commercial, we have the experience, expertise and resources to provide business owners with customized solutions that will deliver reliable heating and cooling for their commercial property. We’re well-versed in the ins and outs of complicated commercial HVAC equipment and will work hard and fast to restore your business’s unit as soon as possible.

Schedule an assessment with one of our experienced technicians today by calling (817) 857-7400 t today.